Great Value Affordable Central London Accommodation with the London School of Economincs and Political Science
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Central London Accommodation
 
    

FAQ's

Your booking
How do I pay?
How do I cancel or change my booking?
Do you offer a student discount?
Do you offer a long stay discount?
What are your terms and conditions of booking?
What is your refund policy?

The rooms
Are bed linen and towels provided?
How often are rooms cleaned and linen changed?
Can you smoke in the rooms?
Is there a phone in the room?
What facilities do the rooms provide? (i.e. no TV, has wash basin)
Is there air-conditioning?

Do you have rooms suitable for wheelchair users?

The properties
Is there car parking on-site?
What time is check-in and check-out?
Can I leave my bags if I arrive early or need to leave London late?
Is there 24hr access?
What kitchen facilities are there?

Are you buildings suitable for wheelchair users?

Meals
What time is breakfast served and what does it include?
Do you provide lunch and dinner?

General
Why do you open your residences during vacation time?
Do you recommend any other accommodation providers for when you are full or not open?

What are your company details?

Your booking
How do I pay?
Our online booking system is powered by RBS WorldPay and will accept Visa, Visa Debit, Visa Electron, MasterCard, Maestro and Solo. You will also be given the opportunity to pay your balance in full. Deposits for direct telephone bookings may also be made by cheque.

Outstanding balances must be settled on your arrival at the residence. We accept Cash, Cheques, Travellers Cheques, Visa, Visa Debit, Visa Electron, MasterCard, Maestro and Solo.

WE DO NOT ACCEPT AMERICAN EXPRESS, JCB OR DINERS.

How do I cancel or change my booking?

Our cancellation and modification policy depends on how you made your booking.

 

From 19th February 2010 all bookings made directly with our residences (by telephone/e-mail) and through the English language version of www.lsevacations.co.uk are subject to standard terms and conditions which are available here. To cancel or change your booking please contact the vacations office on +44(0)20 7955 7575 or vacations@lse.ac.uk or contact your chosen residence directly - contact details are shown here.

 

Bookings made before 19th February 2010, via other language versions of www.lsevacations.co.uk or through third party booking agencies and websites are subject to different terms. These will be made available at the point of booking. To cancel or change these bookings please refer to your confirmation.

 

If you need further help please call us on +44(0)207 955 7575 or e-mail us at vacations@lse.ac.uk with your reference number.

Do you offer a student discount?
This varies from time to time, however we are not currently offering any student discount.

LSE staff, students and alumni are entitled to a 10% discount on our standard rates (not applicable to any special offer rates). In order to secure the discount you must book over the telephone or by email with your chosen residence and quote your ID number.

LSE students should book term time accommodation through the LSE Accommodation Office.
Do you offer a long stay discount?
Yes! we do offer a 10% discount on all stays of 29 nights or more. This discount can not be used in conjunction with any other discount.

During summer we also run a special scheme to provide accommodation to people undertaking internships and work placements. See internship accommodation for further information.

What are your terms and conditions of booking?
From 19th February 2010 all bookings made directly with our residences (by telephone/e-mail) and through the English language version of www.lsevacations.co.uk are subject to standard terms and conditions which are available here.

Bookings made before 19th February 2010, via other language versions of www.lsevacations.co.uk or through third party booking agencies and websites are subject to different terms, which will be made available at the point of booking.

If you need further help please call us on +44(0)207 955 7575 or e-mail us at vacations@lse.ac.uk. If you have already made a booking please mention your booking reference number.

What is your refund policy?
From 19th February 2010 all bookings made directly with our residences (by telephone/e-mail) and through the English language version of www.lsevacations.co.uk are subject to standard terms and conditions which are available here. A one night deposit is required on booking, which is non-refundable in the event of a cancellation. If cancellation is made less than 72 hours in advance, you are also liable for the full cost of your stay. If you pay in full on booking and cancel more than 72 hours in advance we shall refund the cost of your stay less the one night deposit.

Bookings made before 19th February 2010, via other language versions of www.lsevacations.co.uk or through third party booking agencies and websites are subject to different terms, which will be made available at the point of booking.

The rooms
Are bed linen and towels provided?
Yes, bed linen and towels are provided for guests and changed regularly.
How often are rooms cleaned and linen changed?
Housekeeping schedules vary between residences but the housekeeping team will attend your room at least once every three day during the week. Linen is changed at least every seven days.
Can you smoke in the rooms?
No. LSE has a no smoking policy throughout all its buildings. Smoking within our buildings is in contravention of UK Law and our booking terms and conditions.
Is there a phone in the room?
All our rooms have telephones in them which operate on a pre-paid card system. Guests can buy the relevant phone cards from the reception desk. Some residences also have coin operated pay phones available.
What facilities do the rooms provide? (i.e. no TV, has wash basin)
All rooms are equipped with a bed, desk, wardrobe. Rooms with shared bathrooms also have a mirror and hand basin in the room (except Bankside House where standard rooms only share the bathroom with one other room). En-suite rooms usually have a shower, toilet, mirror and hand basin. Studios and apartments at Grosvenor House also boasts a kitchenette, eating area and in room TVs.

If you require more specific information the reception staff at the residences are best placed to answer your questions. Their details are all available on our contacts page.

Is there air-conditioning?
Rooms do not have air-conditioning. Due to health and safety legislation, window restrictors are in place in some buildings to limit the extent to which a window will open.
Do you have rooms suitable for wheelchair users?
We have adapted rooms available at Bankside House, Grosvenor House, Northumberland House, Passfield Hall and Rosebery Hall.

These rooms are designed for wheelchair users and have an adapted en-suite bathroom. The buildings and common facilities are also accessible to wheelchair users. Bankside House also offers parking with dedicated wheelchair user bays. For more details of the room types available please check the individual residences pages and hover your mouse over the wheelchair icon.

Rooms and Bankside House and Grosvenor House can be booked online (look for accessible in the room description). Rooms at Northumberland House, Passfield Hall and Rosebery Hall should be booked directly with the residence by phone, details are available on our contacts page

We would advise guests to contact the residence directly so that we can ensure we are prepared for your arrival.
The properties
Is there car parking on-site?
Most of the residences do not offer on site parking. Bankside House has parking facilities available to guests on a first come, first served basis at a cost of £5 per day. Guests bringing vehicles to Bankside must notify reception staff as to the details and registration number of their vehicle to avoid being clamped.

It should also be noted that London operates a 'Congestion Charge' of £8 per day for vehicles entering the centre of the capital during peak hours. For more information please visit www.cclondon.com.

What time is check-in and check-out?
From Spring 2010 check in will be from 3pm at all residences. Guests arriving after 9pm should notify the residence in advance. Please see the contacts page of this site for further contact information. Occasionally we have to delay check in, a list of dates where late check in has become necessary can be found here.

Check out is at 10:30 am at all residences.

Can I leave my bags if I arrive early or need to leave London late?
Yes, bags can be left at most residences prior to check in. Space at some residences is limited but we will do our best to help.
Is there 24hr access?
Yes, guests are given a security access card or key and can come and go as they please. We have no curfew policy.
What kitchen facilities are there?

Grosvenor House - each studio has a space-saving kitchen unit including a Microwave/Oven/Grill Combi plus a fridge and mini jug kettle. Utensils, pots, pans etc. are provided.

High Holborn - the residence is divided into flats of 4-5 rooms each sharing a kitchen, toilet and shower. Kitchens contain fridge/freezer, electric cooker and oven, cupboard space and pots pans and kitchen utensils and kettle.

Northumberland House - there are several kitchens on each floor for guest use. Kitchens contain fridge/freezer, electric cooker and oven, cupboard space and pots pans and kitchen utensils and kettle.

Passfield, Rosebery and Carr-Saunders have small kitchens available for guests to use. These are suitable for making small snacks, tea etc. The hall does not supply crockery, cutlery, utensils etc.

Bankside does not offer kitchen facilities to guests, however tea and coffee making facilities are provided in each room.

Are you buildings suitable for wheelchair users?

With the exception of Carr-Saunders and High Holborn Halls our residences are accessible for wheelchair users. For more details on the rooms available click here.

Meals
What time is breakfast served and what does it include?

Breakfast is generally served from 7.30 am - 10.00 am during the vacation periods, though timings do differ slightly from residence to residence, particularly at weekends where times may be later.

Guests at Bankside, Rosebery, Passfield and Carr-Saunders  who have booked bed & breakfast have a choice of English (Bacon, sausages, beans, tomatoes, eggs, hash browns, mushrooms etc) or continental (Juice, cereal, yoghurt, fruit, croissants, cheese, meat and toast) breakfasts*

 

Guests at Grosvenor House and High Holborn who have booked bed & breakfast have a choice from a continental buffet (Juice, cereal, yoghurt, fruit, croissants, cheese, meat and toast) at High Holborn*

 

 

Breakfast is not served at  Northumberland House which offers self-catering kitchens.

*Please note these lists are intended as a guide to what is likely to be offered by the residences for breakfast. They do not guarantee that any such item will be offered on a given day.

Do you provide lunch and dinner?
Dinner and lunch can be provided at Bankside House, Carr-Saunders Hall, Passfield Hall and Rosebery Hall at additional cost for sufficiently large groups. Please contact your destination residence for further details.

General
Why do you open your residences during vacation time?
For further information about why LSE open its residences to the public please click here.
Do you recommend any other accommodation providers for when you are full or not open?
We also offer some year-round accommodation through our LSE TopFloor! range. More information about this can be viewed on the dedicated LSE TopFloor! website.

We do not recommend any other accommodation providers but we do have a links page containing links to other providers you may wish to book with.  We cannot take responsibility for external sites or other providers' services.

What are your company details?
Company registration name - LSE Lets Limited
Company place of registration - England and Wales
Company registered office - Houghton Street, London, WC2A 2AE
Company registered number - 3044566
Contact telephone number - +44(0)20 7955 7575
Contact email address - vacations@lse.ac.uk
V.A.T. Number - GB 629 5880 94