FAQ's
Your booking
How do I pay?
How do I cancel or change my
booking?
Do you offer a student discount?
Do you offer a long stay discount?
Do you offer a discount to LSE
staff, students and alumni?
What are your
terms and conditions of booking?
What is your refund policy?
The rooms
Are bed linen and towels
provided?
How often are rooms cleaned and linen changed?
Can you smoke in the rooms?
Is there a telephone in the room?
What facilities do the rooms provide? (i.e. no TV, has wash basin)
Is there air-conditioning?
Do you have rooms suitable for
wheelchair users?
The properties
Is there car parking on-site?
What time is check-in and check-out?
Can I leave my bags if I arrive early or
need to leave London late?
Is there 24hr access?
What kitchen facilities are there?
Are your buildings suitable
for wheelchair users?
What internet provision do you provide?
Meals
What time is breakfast served and what does it include?
Do you provide lunch and dinner?
General
Why do you open your residences during
vacation time?
Do you recommend
any other accommodation providers for when you are full
or not open?
What is your website privacy policy?
What is your complaints procedure?
What are your company details?
|
Your booking |
 |
How do I pay? |
 |
We take full payment on
booking, but this is partially refundable in certain
circumstances. Our booking system is powered by RBS WorldPay
and will accept Visa, Visa Debit, Visa Electron,
MasterCard, Maestro and Solo. Unfortunately we do not
accept America Express, JCB or Diners. |
 |
 |
How do I
cancel or change my booking? |
 |
Our cancellation and
modification policy depends on how you made your
booking.
All bookings
made directly with LSE via telephone, e-mail
and through the English language version of
www.lsevacations.co.uk are subject to our standard
terms and conditions which are available
here. In short, if you cancel
with more than 72 hours notice we will refund you
everything except the first night modifications
will incur a £5 modification fee. To cancel or change your
booking please contact the vacations office on
vacations@lse.ac.uk
Bookings made via other language versions of
www.lsevacations.co.uk or through third party
booking agencies and websites are subject to
different terms. These will be made available at the
point of booking. To cancel or change these bookings
please refer to your confirmation.
If you need further help please call us on +44(0)207
955 7676 or e-mail us at
vacations@lse.ac.uk
with your reference number.
|
 |
 |
Do you offer a student discount? |
 |
This varies from time to time, however
we are not currently offering any
student discount.
LSE staff, students and alumni are
entitled to a 10% discount on our public
rates. In order to secure the discount
you must book through the dedicated LSE
booking system or by phone. Please
contact us for
more information or follow the links
from the benefits section of Houghton
Street Online. You will need your
LSE ID number in order to make a
booking.
LSE students should book term time
accommodation through the
LSE Accommodation Office.
LSE Staff,
Visiting Academics etc. can book Staff
Accommodation online at
LSE Staff Accommodation.
|
 |
 |
Do you offer a long stay discount? |
 |
Yes! we offer a
10% discount on all stays of 29 nights
or more. This discount can not be used
in conjunction with any other offer or discount.
During summer we
also run a special scheme to provide
accommodation to people undertaking
internships and work placements. See
internship accommodation for further
information.
|
 |
 |
Do you offer a discount to
LSE staff, students and alumni? |
 |
LSE staff, students and alumni are
entitled to a 10% discount on our public
rates. In order to secure the discount
you must book through the dedicated LSE
booking system or by phone. Please
contact us for
more information or follow the links
from the benefits section of Houghton
Street Online. You will need your
LSE ID number in order to make a
booking.
LSE students should book term time
accommodation through the
LSE Accommodation Office.
LSE Staff,
Visiting Academics etc. can book Staff
Accommodation online at
LSE Staff Accommodation.
|
 |
 |
What are your terms and conditions
of booking? |
 |
All bookings made with LSE directly via
telephone, e-mail and through the
English language version of
www.lsevacations.co.uk are
subject to standard terms and conditions
which are available
here.
In short, if you cancel with more
than 72 hours notice we will refund you
everything except the first night. Modifications will incur a £5
modification fee.
Bookings made
via other
language versions of
www.lsevacations.co.uk or through
third party booking agencies and
websites are subject to different
terms, which will be made available at
the point of booking.
If you need
further help please call us on +44(0)207
955 7676 or e-mail us at
vacations@lse.ac.uk. If you have
already made a booking please mention
your booking reference number.
|
 |
 |
What is your refund policy? |
 |
All bookings made
directly with LSE directly by
telephone, e-mail and through the
English language version of
www.lsevacations.co.uk are
subject to standard terms and conditions
which are available
here. Full payment is required on
booking but this is partially refundable
in certain circumstances. If you cancel
with more than 72 hours notice we shall
refund your payment less the cost of the
first night. If you cancel less
than 72 hours in advance no refund will
be made. Bookings made
via other language
versions of
www.lsevacations.co.uk or through
third party booking agencies and
websites are subject to different
terms, which will be made available at
the point of booking.
|
 |
|
The rooms |
 |
Are bed linen and towels
provided? |
 |
Yes, bed linen and towels are
provided for guests and changed regularly. |
 |
 |
How often are rooms cleaned and linen changed? |
 |
Housekeeping schedules vary
between residences but the housekeeping team will attend
your room at least once every three days during the week. Linen is
changed at least once a week. |
 |
 |
Can you smoke in the rooms? |
 |
No. LSE has a no smoking policy
throughout all its buildings. Smoking within our
buildings is in contravention of UK Law and our booking
terms and conditions. |
 |
 |
Is there air-conditioning? |
 |
Rooms do not have air-conditioning. Due to health and safety legislation,
window restrictors are in place in some buildings to limit the extent
to which a window will open. |

 |
Do you have rooms suitable for wheelchair users? |
 |
We have adapted rooms available
at Bankside House, Grosvenor House, Northumberland
House, Passfield Hall and Rosebery Hall.
These rooms are designed for wheelchair users and have
an adapted en-suite bathroom. The buildings and common
facilities are also accessible to wheelchair users.
Bankside House also offers parking with dedicated
wheelchair user bays. For more details of the room types
available please check the individual residences pages
and hover your mouse over the wheelchair icon.
Rooms and Bankside House and Grosvenor House can be
booked online (look for accessible in the room
description). Rooms at Northumberland House, Passfield
Hall and Rosebery Hall should be booked directly with
the residence by phone, details are available on our contacts page
We would advise guests to contact the residence directly
so that we can ensure we are prepared for your arrival. |
 |
|
 |
Can I leave my bags if I arrive early
or need to leave London late? |
 |
Yes, bags can be left at most residences prior to check in.
Space at some residences is limited but we
will do our best to help. Please note luggage is left at
the owner's risk and we would not recommend leaving any
valuables.
We regret we are unable to store items overnight. |
 |
 |
Is there 24hr access? |
 |
Yes, guests are given a security access card
or key and can come and go as they please. We have no
curfew policy. |
 |
 |
What kitchen facilities are there? |
 |
Grosvenor House - each
studio has a space-saving kitchen unit including a Microwave/Oven/Grill Combi plus a fridge and mini jug kettle.
Utensils, pots, pans etc. are provided.
High Holborn - the residence is divided into flats of 4-5
rooms each sharing a kitchen, toilet and shower. Kitchens
contain fridge/freezer, electric cooker and oven, cupboard
space and pots pans and kitchen utensils and kettle.
Northumberland House - there are several kitchens on
each floor for guest use. Kitchens contain
fridge/freezer, electric cooker and oven, cupboard space
and pots pans and kitchen utensils and kettle.
Passfield, Rosebery and Carr-Saunders have small
kitchens available for guests to use. These are suitable for
making small snacks, tea etc. The hall
does not supply crockery, cutlery, utensils etc.
Bankside does not offer kitchen facilities to guests,
however tea and coffee making facilities are provided in
each room. |
|
|
Meals |
 |
What time is breakfast served and what does it include? |
 |
Breakfast is generally served from 7.30 am - 10.00 am
during the vacation periods, though timings do differ
slightly from residence to residence, particularly at
weekends where times may be later.
Guests at Bankside, Rosebery, Passfield and
Carr-Saunders who have booked bed & breakfast have
a choice of English (Bacon, sausages, beans, tomatoes,
eggs, hash browns, mushrooms etc) or continental (Juice,
cereal, yoghurt, fruit, croissants, cheese, meat and
toast) breakfasts*
Guests at Grosvenor House and High Holborn who have
booked bed & breakfast have a choice from a continental
buffet (Juice, cereal, yoghurt, fruit, croissants,
cheese, meat and toast) at High Holborn*
Breakfast is not served at
Northumberland House which
offers self-catering kitchens.
Guests who have made a Room only booking may purchase
breakfast each day for £6.50.
*Please note these lists are intended as a guide
to what is likely to be offered by the residences for
breakfast. They do not guarantee that any such item
will be offered on a given day. |
 |
 |
Do you provide lunch and dinner? |
 |
Dinner and lunch can be
provided at Bankside House, Carr-Saunders Hall,
Passfield Hall and Rosebery Hall at additional cost for
sufficiently large groups. Please
contact your destination residence for further
details. |

General
 |
Why do
you open your residences during vacation time? |
 |
For further information about
why
LSE open its residences to the public please
click here. |
 |
|
 |
Do you recommend
any other accommodation providers for when you are full
or not open? |
 |
We also
offer some year-round accommodation through our LSE
TopFloor! range. More information about this can be
viewed on the dedicated
LSE TopFloor!
website.
We do not recommend
any other accommodation providers but we do have a links page
containing links to other providers you may wish to
book with. We cannot take responsibility for
external sites or other providers' services.
|
 |
 |
What is
your website privacy policy? |
 |
We use a web
analytics tool to analyse site usage, how
our users arrive at our site, what they do
on the site, what browser they are using and
on what operating system etc.
To enable this
we use cookies on our site. However, this
analytics data, collected via a JavaScript
tag in the pages of our site, is not tied to
personally identifiable information. By
using this website, you consent to the use
of cookies and use of the data they provide.
LSE provide further information concerning cookies
on LSE websites, which can be
found here:
|
 |
 |
What
is your complaints procedure? |
 |
|
 |
 |
What
are your company details? |
 |
Company registration name - LSE Lets Limited
Company place of registration - England and Wales
Company registered office - Houghton Street, London,
WC2A 2AE
Company registered number - 3044566
Contact telephone number - +44(0)20 7955 7676
Contact email address -
vacations@lse.ac.uk
V.A.T. Number - GB 629 5880 94 |
|