FAQ's
Your booking
How do I pay?
How do I cancel or change my
booking?
Do you offer a student discount?
Do you offer a long stay discount?
What are your
terms and conditions of booking?
What is your refund policy?
The rooms
Are bed linen and towels
provided?
How often are rooms cleaned and linen changed?
Can you smoke in the rooms?
Is there a phone in the room?
What facilities do the rooms provide? (i.e. no TV, has wash basin)
Is there air-conditioning?
Do you have rooms suitable for
wheelchair users?
The properties
Is there car parking on-site?
What time is check-in and check-out?
Can I leave my bags if I arrive early or
need to leave London late?
Is there 24hr access?
What kitchen facilities are there?
Are you buildings suitable
for wheelchair users?
Meals
What time is breakfast served and what does it include?
Do you provide lunch and dinner?
General
Why do you open your residences during
vacation time?
Do you recommend
any other accommodation providers for when you are full
or not open?
What are your company details?
|
Your booking |
 |
How do I pay? |
 |
Our online booking system is powered by RBS WorldPay
and will accept Visa, Visa Debit, Visa Electron,
MasterCard, Maestro and Solo. You will also be given the
opportunity to pay your balance in full. Deposits for
direct telephone bookings may also be made by cheque.
Outstanding balances must be
settled on your arrival at the residence. We accept Cash,
Cheques, Travellers
Cheques, Visa, Visa Debit, Visa Electron, MasterCard, Maestro and
Solo.
WE DO NOT ACCEPT AMERICAN EXPRESS, JCB OR DINERS. |
 |
|
How do I
cancel or change my booking? |
|
Our cancellation and
modification policy depends on how you made your
booking.
From 19th February 2010 all bookings
made directly with our residences (by telephone/e-mail)
and through the English language version of
www.lsevacations.co.uk are subject to standard
terms and conditions which are available
here. To cancel or change your
booking please contact the vacations office on +44(0)20
7955 7575 or
vacations@lse.ac.uk or contact your chosen residence
directly - contact details are shown
here.
Bookings made before 19th February
2010, via other language versions of
www.lsevacations.co.uk or through third party
booking agencies and websites are subject to
different terms. These will be made available at the
point of booking. To cancel or change these bookings
please refer to your confirmation.
If you need further help please call us on +44(0)207
955 7575 or e-mail us at
vacations@lse.ac.uk
with your reference number.
|
|
|
The rooms |
|
Are bed linen and towels
provided? |
|
Yes, bed linen and towels are
provided for guests and changed regularly. |
|
|
How often are rooms cleaned and linen changed? |
|
Housekeeping schedules vary
between residences but the housekeeping team will attend
your room at least once every three day during the week. Linen is
changed at least every seven days. |
|
|
Can you smoke in the rooms? |
|
No. LSE has a no smoking policy
throughout all its buildings. Smoking within our
buildings is in contravention of UK Law and our booking
terms and conditions. |
|
|
Is there a phone in the room? |
|
All our rooms have telephones in them
which operate on a pre-paid card system. Guests can buy the relevant phone cards from the reception desk.
Some residences also have coin operated pay phones
available. |
|
|
Is there air-conditioning? |
|
Rooms do not have air-conditioning. Due to health and safety legislation,
window restrictors are in place in some buildings to limit the extent
to which a window will open. |
|
Do you have rooms suitable for wheelchair users? |
|
We have adapted rooms available
at Bankside House, Grosvenor House, Northumberland
House, Passfield Hall and Rosebery Hall.
These rooms are designed for wheelchair users and have
an adapted en-suite bathroom. The buildings and common
facilities are also accessible to wheelchair users.
Bankside House also offers parking with dedicated
wheelchair user bays. For more details of the room types
available please check the individual residences pages
and hover your mouse over the wheelchair icon.
Rooms and Bankside House and Grosvenor House can be
booked online (look for accessible in the room
description). Rooms at Northumberland House, Passfield
Hall and Rosebery Hall should be booked directly with
the residence by phone, details are available on our contacts page
We would advise guests to contact the residence directly
so that we can ensure we are prepared for your arrival. |
|
|
|
Can I leave my bags if I arrive early
or need to leave London late? |
|
Yes, bags can be left at most residences prior to check in.
Space at some residences is limited but we
will do our best to help. |
|
|
Is there 24hr access? |
|
Yes, guests are given a security access card
or key and can come and go as they please. We have no
curfew policy. |
|
|
What kitchen facilities are there? |
|
Grosvenor House - each
studio has a space-saving kitchen unit including a Microwave/Oven/Grill Combi plus a fridge and mini jug kettle.
Utensils, pots, pans etc. are provided.
High Holborn - the residence is divided into flats of 4-5
rooms each sharing a kitchen, toilet and shower. Kitchens
contain fridge/freezer, electric cooker and oven, cupboard
space and pots pans and kitchen utensils and kettle.
Northumberland House - there are several kitchens on
each floor for guest use. Kitchens contain
fridge/freezer, electric cooker and oven, cupboard space
and pots pans and kitchen utensils and kettle.
Passfield, Rosebery and Carr-Saunders have small
kitchens available for guests to use. These are suitable for
making small snacks, tea etc. The hall
does not supply crockery, cutlery, utensils etc.
Bankside does not offer kitchen facilities to guests,
however tea and coffee making facilities are provided in
each room. |
|
|
|
Meals |
|
What time is breakfast served and what does it include? |
|
Breakfast is generally served from 7.30 am - 10.00 am
during the vacation periods, though timings do differ
slightly from residence to residence, particularly at
weekends where times may be later.
Guests at Bankside, Rosebery, Passfield and
Carr-Saunders who have booked bed & breakfast have
a choice of English (Bacon, sausages, beans, tomatoes,
eggs, hash browns, mushrooms etc) or continental (Juice,
cereal, yoghurt, fruit, croissants, cheese, meat and
toast) breakfasts*
Guests at Grosvenor House and High Holborn who have
booked bed & breakfast have a choice from a continental
buffet (Juice, cereal, yoghurt, fruit, croissants,
cheese, meat and toast) at High Holborn*
Breakfast is not served at
Northumberland House which
offers self-catering kitchens.
*Please note these lists are intended as a guide
to what is likely to be offered by the residences for
breakfast. They do not guarantee that any such item
will be offered on a given day. |
|
|
