|
The London School of Economics and Political Science
(LSE)
Terms and Conditions for booking into a residence as a
commercial guest.
The terms
below apply to your booking if you are a consumer. When
you make a booking on our website, you will be asked to
click "I accept" and you will not be able to complete
your booking if you do not do this. This confirms that
you accept these terms. We strongly recommend that you
read the terms before accepting. A summary of the key
points will be read to you if you make your booking by
phone, a full copy will be sent with your confirmation
letter or e-mail.
Our Contract
If you are a consumer, The London School of
Economics and Political Science (we/us) sells all rooms and extras to you
subject to these terms and conditions.
A contract is formed between you and the
London School of Economics and Political Science (referred to as LSE hereafter)
when we issue you with a confirmation number for your room (booking) and
extras (if applicable). No booking shall be binding on LSE until we receive your
deposit payment and issue you with a confirmation number.
Your Booking
You cannot transfer or resell your booking
(in whole or in part). If you transfer or resell (or attempt to transfer or
resell) then LSE will terminate your booking and retain any money paid to us for
such booking. We may also refuse to take any further booking from you in the
future.
You may make a booking on behalf of others.
You remain responsible for ensuring that any customer in your booking complies
with these terms as if that customer had made the booking.
You can only make a booking if you are 18
years old or over. If you arrive at the residence and are under 18 years of age
you will not be permitted to stay alone.
You must ensure that the name on a booking is
correct at the time of reservation this cannot be changed afterwards.
Rates and
Payment
The rate for each room for each night of your
stay will be advised at the time of your booking.
All payments are due in full at the time of
the booking unless otherwise stated.
You must be able to show photo identification
such as a passport or driver's license when checking in.
Check-in and Check out
You can check-in from 15.00 on the scheduled date of
arrival. On certain key dates we may have to postpone check-in until a later
time, the dates and times can be found at
www.lsevacations.co.uk/check-in.htm
Please inform us if you intend to arrive
later than 20.00 so that we can hold your booking.
You must check-out before
10:30 on the scheduled date of departure. If you fail to check-out by the
stipulated time, you will be charged the equivalent to the standard rate at that
time, for one night's stay for the applicable room(s). Under these circumstances
we also reserve the right to remove your property from your room(s) without
notice and place it in commercial storage at your cost.
Rooms
Maximum occupancy for a room is determined at
the time of booking and shall not exceed that number.
Cots/cribs can be provided in family rooms
only. Only one cot/crib per room can be provided. Cots/cribs are provided
subject to availability. Rooms not described as family rooms are not deemed to
be suitable for children less than five years of age. Our cots/cribs are
suitable for children under 24 months old only. All children aged over 24
months must be booked as adults.
Pets are not
allowed in LSE Residences except those registered to provide assistance to
disabled people, such as Guide Dogs for the Blind or Hearing Dogs for the Deaf.
Cancellations/Amendments
You are strongly advised to take out valid
travel insurance that covers against cancellation of your booking, irrespective
of the reservation type.
You may cancel a booking in writing and we
will refund you any monies paid less a cancellation fee if you notify us a
minimum of 72 hours in advance of check-in time. The cancellation fee shall
equal your first nights stay. You will be issued with a cancellation number to
confirm your cancellation.
If you fail to cancel your booking within 72
hours, or cannot provide a cancellation number on request, you will be liable to
pay for the full stay and not be entitled to receive any refund.
We will only make refunds to the payment card
that you used to make the booking. We will normally credit refunds to your card
within 10 days. If you paid by cheque or cash we will refund by cheque. We
normally process cheque refunds within 30 days.
LSE reserves
the right to cancel any bookings made for purposes other than for the use of
accommodation.
With any booking, subject to availability,
you may reduce the length of stay, change the room type and/or the scheduled
date of arrival. You must notify us a minimum of 72 hours in advance of your
arrival and will be charged a modification fee of £5.00. Amendments requested
less than 72 hours in advance of check-in will not be possible.
Extensions on the departure date can be made
at any time, subject to availability and will be free of charge.
Separate and additional
terms and conditions apply for cancellations and amendments of group bookings.
Group Booking
If you book ten or more people for the same
night we will treat this as a Group Booking. If you make a Group
Booking, the following additional terms also apply to you:
- If you make your group reservation 28
days, or more in advance of your arrival you must pay a non-refundable 25%
deposit within 14 days of booking. The balance must be paid 28 days prior to
arrival.
- If you make your group reservation between 14 and 28 days in advance of
your arrival you must pay a non-refundable 50% deposit within 48 hours of
booking. The balance must be paid within 5 days of booking.
- If you make your group reservation less than 14 days prior to arrival
you must pay the full amount upon booking.
We will cancel your Group Booking if
you do not make any payment when it is due and we will not refund the deposit.
In this case we will send written notice of cancellation, including your
cancellation number, to the most up to date address that we hold.
Group
Bookings must be
reconfirmed 28 days prior to arrival. Reconfirmation must include a final update
of numbers and arrival and departure dates and a full rooming list with the
following information:
- Full
name, title, sex, age and nationality of each group member
- Sharing requests (these are not guaranteed)
- Full name, and job title of the overall group leader
- Full names of all residential staff
- Expected time of arrival
If you book
less than 28 days in advance of your arrival you will be advised of the
reconfirmation date upon booking.
Failure to
reconfirm by the advised date could result in your Group Booking being
cancelled. Failure to provide a full rooming list will result in LSE undertaking
allocations randomly. All allocations will be final and cannot be changed on, or
after, arrival.
Should you wish
to increase the number of rooms for your group booking, you must provide LSE
with reasonable notification. LSE cannot guarantee that the extra rooms will be
accommodated or apply the same rate as for the rest of the group.
There must be
at least one staff member on duty, on a 24 hours basis, who will be responsible
for the health and safety of all the individuals travelling with the group, On
arrival, the group leader must provide a rota and contact mobile numbers for all
key staff, including all those ‘on duty’.
If the group
bookings are cancelled, reduce their numbers or the duration of their stay after
the reconfirmation deadline has expired, then there is no refund or transfer of
payment to a subsequent reservation, and the consumer(s) will be required to
make full payment for any cancelled accommodation. LSE must be notified of the
cancellation/reduction in writing and we will issue a cancellation number in
return. LSE will be under no obligation to re-let any of the cancelled
accommodation. Groups and their consistent members are advised to insure
themselves against the possibility of cancellation.
Group Catering
is not available at all residences
and your requirements should be discussed at the point of booking. If you do book meals these must be
reconfirmed when the full rooming list is provided. Changes to meals may be made
once a group is in house but should be made in writing, by the group leader, at
least 5 days before the meal is due to be served. You will be charged for all
booked meals after this point.
LSE will only
accept requests and/or cancellations made in writing and signed by a
representative of the group. If a member of the group loses the
Registration card then they will be required to purchase a new registration card
at a cost of £5.00, in addition to the cost of the number of remaining meals.
Under no circumstances will this charge be waived.
Office Classroom
and Conference and extra facilities
are not available at all residences, and
requirements should be discussed at the point of booking. In most cases charges
will apply for additional space booked and this is always subject to
availability. The consumer is expected to leave their designated office,
classroom, conference space and equipment in good order and in a tidy
condition. Additional
Charges will apply for cleaning and use of equipment. These will be confirmed at
the point of booking.
Relocation
LSE operates a relocation policy. If a room
is unavailable on arrival (except due to an event beyond our reasonable control,
(see statutory rights section below) then, we will either:
- provide a room in another LSE Residence and pay the reasonable cost of
transport to that alternative Residence;
OR
- at your request, or, if in our reasonable opinion there is no suitable
alternative LSE Residence accommodation available, cancel your booking and
refund you the money you have paid for the unavailable room (s)
Miscellaneous
All guests are required to
sign a Registration Card on arrival. The guest must carry the card on their
person at all times, as a form of identification. The card must be shown to the
Reception, Security and Restaurant Team, in order to retrieve any keys left
behind the reception, to gain access to the building and obtain any meals
included in the terms of the reservation respectively. LSE has the right to
refuse any service requested, if the guest fails to present the Registration
card upon request.
If a guest loses the
Registration card then they will be required to purchase a new registration card
at a cost of £5.00, in addition to the cost of the number of remaining meals.
Under no circumstances will this charge be waived.
Should you lose your room key, swipe card or
fob you will be charged for its replacements. Costs vary between residences
depending upon the lock type. Under no circumstances will this charge be
waived.
Where additional meals are available you will
be issued a receipt upon payment. This should be presented to the catering staff
when you collect your meal. If you lose your receipt you will be required to
purchase another meal.
In line with UK law you must not smoke in any
of area of our Residences, this includes outdoor areas as signed. By law you
must not interfere with our fire detection system. We will terminate your
booking without refund and require you to leave the residence immediately should
you be found to have smoked within our residences (except in designated areas)
or have interfered with our fire detection and fire fighting facilities. You
will also be charged for any costs we incur if you smoke in our residences
including costs for specialist cleaning and/or redecoration and refurbishment
(to make the room fit for sale as a non smoking environment) and the cost of the
room for any time period it is unusable. We reserve the right to apply these
charges against the card used to make your deposit or balance payments. We will
send you (at the address on the booking) a breakdown of these charges within 10
working days of your departure. We may refuse to accept bookings from you in
future.
You must not cause damage (either accidental
or wilful) to any part of the Residence, including your room and public areas,
and all fixtures, fittings and equipment. You authorise us to charge you any
costs we incur to carry out any repairs of replacement. We reserve the right to
apply these charges against the card used to make your deposit or balance
payments. We will send you (at the address on the booking) a breakdown of these
charges within 10 working days of your departure. We may refuse to accept
bookings from you in future
We provide wheelchair accessible and limited
mobility rooms, subject to availability. You must specify this requirement at
the time of booking and ensure that you have booked the correct room type.
Statutory Rights: We have tried to
ensure that any rights that you as a consumer have that are implied by law into
a contract of this type (statutory
rights) are not
excluded or limited in anyway. If any of these terms conflict with a statutory
right or the law changes and your statutory rights change, then the statutory
rights will prevail over these terms.
For more information on your statutory rights see
www.consumerdirect.gov.uk
or call 08454040506. Please make particular reference to the Hotel Proprietors
Act 1956 which is displayed in all our residences and also available upon
request.
Events
Beyond our Reasonable Control:
We shall not be in breach of these terms, nor liable for any failure to perform
any of our obligations in relation to your Booking (such as the provision of
room(s) and/or other products and/or services and/or extras) due to any adverse
event, act, omission or accident which happens which is beyond our reasonable
control including, but not limited to, flood, earthquake, extreme adverse
weather conditions, natural disasters, pandemics, other acts of God, acts of
terrorism, interruption or fire (except by way of our default) or failure of
(except by way of our default) electric power, gas, water, or other utility
service, plant machinery, computers, vehicles or any collapse of building
structures. You are reminded to purchase travel insurance against such
instances, whether travelling as an individual or as part of a group.
Our
Liability: Our
total liability for any loss shall not exceed the total sum we charge you for
the booking. We shall not be liable for any losses that were not caused by any
breach of contract or statutory duty or negligence on the part of LSE and we
shall not be liable for any losses that were not reasonably foreseeable to both
parties when the contract was formed.
Nothing in these terms shall exclude or limit our liability for fraud or death
or personal injury caused by our negligence or any other matter which it would
be illegal for us to (or attempt to) exclude or limit.
Third
Party Rights: A
party which is not a party to our Contract shall have no right to enforce any
term under the Contracts (Rights of Third Parties) Act 1999.
Law:
These terms are governed by the laws of England and Wales.
Changes to Terms:
We reserve the right to change these terms from time to time. The terms
applicable to your booking are those in force on the date of booking (or
amendment, as applicable).
Data Security:
LSE makes all reasonable efforts to ensure that all credit
card transactions are secure. However, if unauthorised charges appear on your
statement for the payment card used on www.lsevacations.co.uk,
or the payment card used to secure a reservation by telephone at any time during
or after you make your booking, LSE shall not be liable or responsible in any
way in respect of any damage or loss of whatsoever nature suffered by you
arising from or in any way connected with the said use transaction or
disclosure.
Copyright:
Consumers shall not use LSE’s name logo
or any other trademark for promotional purposes.
Questions/Complaints
If you have any questions or complaint in
relation to your booking or these terms please contact
vacations@lse.ac.uk or call +44(0)207 955 7575 and we will respond to you as
quickly as we can. We aim to reply within 1 working day but complaints and more
complex enquiries may take longer, we will always reply within 5 working days.
LSE Vacations
Residential Services
Houghton Street
London
WC2A 2AE
Company Trading Details
Company registration name - LSE Lets Limited
Company place of registration - England and Wales
Company registered office - Houghton Street, London, WC2A 2AE
Company registered number - 3044566
Contact telephone number - +44(0)20 7955 7575
Contact email address - vacations@lse.ac.uk
V.A.T. Number - GB 629 5880 94
|
