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Frequently Asked Questions

FAQs

Your booking


 How do I pay?

We take full payment on booking, but this is partially refundable in certain circumstances. Our booking system is powered by RBS WorldPay and will accept Visa, Visa Debit, Visa Electron, MasterCard, Maestro and Solo. Unfortunately we do not accept American Express, JCB or Diners. 

 How do I cancel or change my booking?

Our cancellation and modification policy depends on how you made your booking.

All bookings made directly with LSE via telephone, e-mail and through the English language version of www.lsevacations.co.uk| are subject to our standard terms and conditions|. In short, if you cancel with more than 72 hours notice we will refund you everything except the first night. Modifications will incur a £5 modification fee.  To cancel or change your booking please contact the vacations office on vacations@lse.ac.uk|

 Do you offer a student discount?

This varies from time to time, however we are not currently offering any student discount.

LSE staff, students and alumni are entitled to a 10% discount on our public rates. In order to secure the discount you must call us directly by phone.| Please contact us| for more information or follow the links from the benefits section of Houghton Street Online.  You will need your LSE ID number in order to make a booking.

LSE students should book term time accommodation through the LSE Accommodation Office|.

LSE Staff, Visiting Academics etc. can book Staff Accommodation online at LSE Staff Accommodation|.

 Do you offer a discount to LSE staff, students and alumni?

LSE staff, students and alumni are entitled to a 10% discount on our public rates. In order to secure the discount you must call us directly by phone.| Please contact us| for more information or follow the links from the benefits section of Houghton Street Online.  You will need your LSE ID number in order to make a booking.

LSE students should book term time accommodation through the LSE Accommodation Office|.

LSE Staff, Visiting Academics etc. can book Staff Accommodation online at LSE Staff Accommodation|.

 What are your terms and conditions of booking?

All bookings made with LSE directly via telephone, e-mail and through the English language version of www.lsevacations.co.uk| are subject to standard terms and conditions |which are available here. In short, if you cancel with more than 72 hours notice we will refund you everything except the first night. Modifications will incur a £5 modification fee.

Yes, bed linen and towels are provided for guests and changed regularly.

 

 What is your refund policy?

 All bookings made directly with LSE directly by telephone, e-mail and through the English language version of www.lsevacations.co.uk| are subject to standard terms and conditions|. Full payment is required on booking but this is partially refundable in certain circumstances. If you cancel with more than 72 hours notice we shall refund your payment less the cost of the first night.  If you cancel less than 72 hours in advance no refund will be made.

Bookings made via other language versions of www.lsevacations.co.uk| or through third party booking agencies and websites are subject to different terms, which will be made available at the point of booking.

 

The rooms

 

 Are bed linen and towels provided?

Yes, bed linen and towels are provided for guests and changed regularly. 

 How often are rooms cleaned and linen changed?

Housekeeping schedules vary between residences but the housekeeping team will attend your room at least once every three days during the week. Linen is changed at least once a week.

 Can you smoke in the rooms?

No. LSE has a no smoking policy throughout all its buildings. Smoking within our buildings is in contravention of UK Law and our booking terms and conditions.

 What facilities do the rooms provide? (i.e. no TV, has wash basin)

All rooms are equipped with a bed, desk, wardrobe. Rooms with shared bathrooms also have a mirror and hand basin in the room (except Bankside House where standard rooms only share the bathroom with one other room). En-suite rooms usually have a shower, toilet, mirror and hand basin. Studios and apartments at Grosvenor House also boast a kitchenette and eating area.

 Is there air-conditioning?

 Rooms do not have air-conditioning. Due to health and safety legislation, window restrictors are in place in some buildings to limit the extent to which a window will open.

 Do you have rooms suitable for wheelchair users?

We have adapted rooms available at Bankside House, Grosvenor House, Northumberland House, Passfield Hall and Rosebery Hall.

These rooms are designed for wheelchair users and have an adapted en-suite bathroom. The buildings and common facilities are also accessible to wheelchair users. Bankside House also offers parking with dedicated wheelchair user bays.

We would advise guests to contact the residence directly so that we can ensure we are prepared for your arrival. 

 

The properties

 

 Is there car parking on-site?

 

Most of the residences do not offer on site parking.


Bankside House offers guest car parking for a small charge. Monday - Friday: Daytime parking is £10.00, overnight parking £10.00 and 24 hours £20.00. Saturday & Sunday: Daytime parking is £5.00, overnight parking £5.00 and 24 hours £10.00.
Parking is offered on a first come, first served basis and cannot be booked in advance. Guests bringing vehicles to Bankside must notify reception staff as to the details and registration number of their vehicle to avoid being clamped.

It should also be noted that London operates a 'Congestion Charge' of £10 per day for vehicles entering the centre of the capital during peak hours. For more information please visit www.cclondon.com|.

 

 What time is check-in and check-out?

Check in is from 3pm at all residences. Guests arriving after 9pm should notify the residence in advance. Please see the contacts| page of this site for further contact information. Occasionally we have to delay check in, a list of dates where late check in has become necessary can be found here|.

Check out is at 10:30 am at all residences.

 

 Can I leave my bags if I arrive early or need to leave London late?

Yes, bags can be left at most residences prior to check in. Space at some residences is limited but we will do our best to help. Please note luggage is left at the owner's risk and we would not recommend leaving any valuables.  We regret we are unable to store items overnight. 

In Addition

This facility is not available at certain residences during the first few or last few days of vacation periods. Please check with the relevant residence before you make arrangements.

 Is there 24hr access?

Yes, guests are given a security access card or key and can come and go as they please. We have no curfew policy.

 What kitchen facilities are there? 

Grosvenor House - each studio has a space-saving kitchen unit including a Microwave/Oven/Grill Combi plus a fridge and mini jug kettle. Utensils, pots, pans etc. are provided.

High Holborn - the residence is divided into flats of 4-5 rooms each sharing a kitchen, toilet and shower. Kitchens contain fridge/freezer, electric cooker and oven, cupboard space and pots pans and kitchen utensils and kettle.

Northumberland House - there are several kitchens on each floor for guest use. Kitchens contain fridge/freezer, electric cooker and oven, cupboard space and pots pans and kitchen utensils and kettle.

Passfield, Rosebery and Carr-Saunders have small kitchens available for guests to use. These are suitable for making small snacks, tea etc. The hall does not supply crockery, cutlery, utensils etc.

Bankside does not offer kitchen facilities to guests, however tea and coffee making facilities are provided in each room.

 Are you buildings suitable for wheelchair users?

With the exception of Carr-Saunders and High Holborn Halls our residences are accessible for wheelchair users.

 What internet provision do you provide?

Free Wi-Fi internet access is available to all guests.  

Meals

 

 What time is breakfast served and what does it include?

Breakfast is generally served from 7.30 am - 10.00 am during the vacation periods, though timings do differ slightly from residence to residence, particularly at weekends where times may be later.

Guests at Bankside, Rosebery, Passfield and Carr-Saunders  who have booked bed & breakfast have a choice of English (Bacon, sausages, beans, tomatoes, eggs, hash browns, mushrooms etc) or continental (Juice, cereal, yoghurt, fruit, croissants, cheese, meat and toast) breakfasts*

Guests at Grosvenor House and High Holborn who have booked bed & breakfast have a choice from a continental buffet (Juice, cereal, yoghurt, fruit, croissants, cheese, meat and toast) at High Holborn*

Breakfast is not served at  Northumberland House which offers self-catering kitchens.

Guests who have made a Room only booking may purchase breakfast each day for £6.50.

*Please note these lists are intended as a guide to what is likely to be offered by the residences for breakfast. They do not guarantee that any such item will be offered on a given day.

 Do you provide lunch and dinner?

Dinner and lunch can be provided at Bankside House, Carr-Saunders Hall, Passfield Hall and Rosebery Hall at additional cost for sufficiently large groups. Please contact your destination residence for further details.

General

 

 Why do you open your residences during vacation time?

For further information about why LSE open its residences to the public please click here for our About Us page.|

 Do you recommend any other accommodation providers for when you are full or not open?

We also offer some year-round accommodation through our LSE TopFloor! range. More information about this can be viewed on the dedicated

LSE TopFloor! website|

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 What is your website privacy policy?

We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc.

To enable this we use cookies on our site. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information. By using this website, you consent to the use of cookies and use of the data they provide.

LSE provide further information concerning cookies on LSE websites, which can be found here.

If you wish to control or prevent the use of cookies, please edit the settings of your web browser. For instructions, see How to control cookies, (AboutCookies.org)

Comprehensive information about cookies can be found at AboutCookies.org and AllAboutCookies.org

 What is your complaints procedure?

Please click here to read our guest service charter| (PDF)

 What are your company details?

Company registration name - LSE Lets Limited
Company place of registration - England and Wales
Company registered office - Houghton Street, London, WC2A 2AE
Company registered number - 3044566
Contact telephone number - +44(0)20 7955 7676
Contact email address - vacations@lse.ac.uk|
V.A.T. Number - GB 629 5880 94



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